Timeline: Sept 2024–Mar 2025Team: WaterlUX (8 designers)My Roles: Project Manager, Client Liaison, User Research Facilitator, Prototyper The Challenge Residents in the Region of Waterloo relied on dozens of online forms that were inconsistent, difficult to navigate, and not fully accessible. Forms were often abandoned due to poor mobile optimization, confusing layouts, and redundant inputs. How … Continue reading Redesigning Online Forms for the Region of Waterloo